RETURN POLICY All returns must be pre-authorized. Please open up a claim ticket by emailing Support@ChewsGreen.com
Items purchased at full retail price may be returned for refund or exchange within 15 days of purchase if they are in new condition with original packaging. Items can be returned for Chews Green store credit within 30 days of purchase. Must be in new condition with original packaging. Items will not be accepted for return if they are damaged, soiled or have dog hair on them. All sales are final on discounted/sale items.
Shipping costs are non-refundable and additional shipping will be charged for exchanges.
The customer is responsible for all shipping charges on exchanged merchandise.
If an item is received damaged we will replace it if in stock or refund your money. Please submit a claim ticket via email with a copy of the invoice and picture of the items received.
SHIPPING POLICY Most Items will ship within 2 business days. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer.
If you would like expedited shipping, please contact us for a shipping quote.
Before placing your order, please refer to our size charts and measure your pet carefully!
SECURITY PayPal offers secure checkout to protect your credit card and personal information, which is held confidentially and not sold or distributed. Credit card numbers from orders are NOT stored.
Do we disclose the information we collect to outside parties?We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include My Spoiled Doggie. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Ordering PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please DO NOT USE THIS SITE.
Limitation of Liability Chews Green or any of its operators shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Chews Green has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
DAMAGED GOODS POLICY/DEFECTIVE MERCHANDISE Defective merchandise must be returned within 14 days of purchase. A replacement item will be shipped out at no charge. Please open up a claim ticket at Support@ChewsGreen.com ASAP if you see that your merchandise has been damaged upon arrival. Please provide a picture and description with your claim ticket.
Use of Site Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Chews Green or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.